{"id":3020,"date":"2025-05-08T09:38:04","date_gmt":"2025-05-08T07:38:04","guid":{"rendered":"https:\/\/www.seculux.be\/particulier\/faq\/"},"modified":"2025-11-03T08:18:20","modified_gmt":"2025-11-03T07:18:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.seculux.be\/particulier\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css=”.vc_custom_1759993117401{margin-top: 50px !important;}” woodmart_css_id=”68e75d12bf0d1″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OGU3NWQxMmJmMGQxIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column]\t\t

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FAQ ordering:<\/p>\n\t\t<\/div>\n\t\t

<\/span>I would like to order a product sold by SECULUX. Where can I go?<\/span><\/summary>

As a private individual, you can purchase a product from our range through your installer or a local store.
If they do not offer our range or do not have a customer login, please fill in our private customer form. Our customer service or sales representative will be happy to assist you. <\/p>\n<\/div><\/details>

<\/span>Can I view the SECULUX webshop?<\/span><\/summary>

Yes, our webshop is visible to everyone.
\nHowever, only customers with a login can place orders.
\nNot everyone can become a customer \u2014 only professional installers and wholesalers are eligible.<\/p>\n<\/div><\/details>

<\/span>Can I place an order with SECULUX?<\/span><\/summary>

At SECULUX, we work exclusively with professional installers, shops and project managers.
\nAs a wholesaler, we focus entirely on supporting companies in the automation sector.
\nPrivate individuals cannot place orders directly, but we are happy to refer them to an authorised SECULUX installer in their region.<\/p>\n<\/div><\/details>

<\/span>Can I request a customer login for the SECULUX webshop?<\/span><\/summary>

Only professional installers, companies, stores, and resellers can obtain a login for our webshop. Unfortunately, this is not possible for private individuals.
Would you still like to place an order? Please contact your installer or fill in the customer form. Our customer service or sales representative will be happy to assist you. <\/p>\n<\/div><\/details><\/div>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1759993123026{margin-top: 50px !important;}” woodmart_css_id=”68e75d1a0cc19″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OGU3NWQxYTBjYzE5Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column]\t\t

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FAQ service:<\/p>\n\t\t<\/div>\n\t\t

<\/span>Does SECULUX have a service department?<\/span><\/summary>

No, SECULUX does not have its own service department that carries out on-site repairs or installations.
\nWe do, however, provide technical support to our professional customers.
\nIf you are a private individual, please contact your installer for further assistance. <\/p>\n<\/div><\/details>

<\/span>Can I call SECULUX for help with my garage door?<\/span><\/summary>

Our technical service is only available to business customers.
\nFor technical repairs or support, please contact your own installer.
\nFind an installer<\/p>\n<\/div><\/details>

<\/span>My gate opener is no longer functioning. Where can I obtain assistance?<\/span><\/summary>

As a private individual, you cannot contact SECULUX directly for this, as we do not offer our own service department.
\nWe recommend that you contact your installer for further assistance.
Can’t remember who your installer was, or are they no longer available?
\nThen leave your details via our contact form.
\nOur customer service or representative will be happy to provide you with the contact details of approved installers in your area.<\/p>\n<\/div><\/details><\/div>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1759993148294{margin-top: 50px !important;}” woodmart_css_id=”68e75d331065a” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OGU3NWQzMzEwNjVhIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column]\t\t

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FAQ training courses:<\/p>\n\t\t<\/div>\n\t\t

<\/span>I see an interesting training course on the website for professionals. Can I take it too?<\/span><\/summary>

Our training courses are specially designed for professional customers who work with our products on a daily basis.
\nThey focus on in-depth knowledge, practical applications and the exchange of expertise between professionals.
\nThese training courses are less relevant for private individuals, but our certified installers will be happy to help you with professional advice and support.<\/p>\n<\/div><\/details><\/div>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1759993154653{margin-top: 50px !important;}” woodmart_css_id=”68e75d3990511″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OGU3NWQzOTkwNTExIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column]\t\t

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FAQ organisation:<\/p>\n\t\t<\/div>\n\t\t

<\/span>As a private individual, can I still click on \u201cPROFESSIONAL\u201d on the website?<\/span><\/summary>

Yes, that’s right! As a private individual, you are welcome to see that we offer excellent service to our installers and project managers. In addition to our service, we also offer our expertise, knowledge and training. At SECULUX, installers are not left to their own devices, which makes SECULUX a unique partner in automation. <\/p>\n<\/div><\/details>

<\/span>Can I visit the SECULUX showroom as a private individual?<\/span><\/summary>

Our showroom is exclusively intended for professional customers.
\nHowever, you are welcome to come and view the products together with your installer.
\nThe installer can make an appointment with SECULUX for this purpose.
\nOur specialists are happy to assist every installer with advice and technical support.<\/p>\n<\/div><\/details>

<\/span>SECULUX sometimes organises open days. Are these open to everyone?<\/span><\/summary>

SECULUX regularly organises open days for its professional customers.
\nDuring these events, they discover new products, innovations and practical applications within their field.
\nThese events are exclusively for our customers, so that we can personally support and inspire them in a professional environment.<\/p>\n<\/div><\/details><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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