Professional service and support<br>for automation installers

SECULUX provides customized solutions that help organizations grow, fix failures quickly and address technical challenges efficiently. SECULUX's technical expertise is the foundation for reliable service, clear communication and sustained support.

Our service

SECULUX supports every customer with technical expertise.

Professionals

SECULUX’s experienced service team is available daily to answer technical questions from professionals. Thanks to years of practical experience and problem-solving insight, fast, targeted support is guaranteed.

After-sales customer service

SECULUX offers efficient and personalized after-sales service. Customer service actively thinks along with each organization and ensures transparent communication and meticulous follow-up.

Technical service & repairs

The technical service performs repairs in-house and supports technical preparations for specific projects or customization. Each intervention is carried out with an eye for quality, safety and continuity.

Approach

SECULUX works with professional partners to achieve sustainable and outstanding results.

Analysis & intake

SECULUX experts analyze each question and assess over the phone the nature of the problem or need.

Telephone assistance

If the problem can be solved immediately, the specialists guide the partner step by step via telephone support.

Repair in case of breakdown

For defects, the device is returned with clear reference. The repair service thoroughly examines each part and informs the partner of the repair progress.

Accurate monitoring & sustainable recovery

All repairs are carried out according to SECULUX’s sustainable repair policy. Depending on the type of defect and warranty conditions, the appropriate procedure is followed, with clear and timely communication throughout the process.

Ready to order?

Start today with quality products and fast deliveries from SECULUX's extensive stock.
Discover why more than 2,000 customers in the professional sector rely on our expertise and service.
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Contact

More about our service?
Check our FAQ:

FAQ
Does SECULUX have a service department?

SECULUX does not carry out repairs or installations for private individuals.
We provide technical support and service exclusively to professional customers.
Are you a private customer? Please contact your installer.