General
Can anyone become a SECULUX customer?
No, SECULUX focuses exclusively on professional installers and wholesalers.
When applying for a customer login, we look at your specialization and company number.
Who is SECULUX for?
SECULUX focuses exclusively on installers, points of sale and wholesalers in access automation.
The webshop is publicly accessible, but orders and prices are only available to customers with a valid login.
Private individuals cannot purchase directly from SECULUX.
Customer login:
What if my request for a customer login is denied?
Don’t fall within our target group? Then we will refer you to a professional installer in your area.
How long will it take for my customer login to be active?
After your application, our sales team reviews your information.
Within 1 to 2 business days you will usually receive a confirmation and login information.
Then you can immediately log on to shop.seculux.eu.
I have a company number but am not an installer. Will I also get a customer login?
Not automatically. We review your company’s eligibility with each application.
Installers and wholesalers are our core customers. Is your company not one of them? Then we will refer you to a licensed installer.
Ordering:
Can I order 24/7?
Yes, through our webshop you can place orders day and night.
Can I track my order?
After shipment, you will receive a Track & Trace so you can easily track your order.
Deliveries:
How quickly does SECULUX deliver my order?
Do you order before 2 p.m.? Then we will process your order the same business day.
How big is SECULUX’s stock?
We have more than 3,000 products in stock, making most orders immediately deliverable.
What happens if a product is out of stock?
Then we will inform you immediately and together seek a solution or alternative.
Does SECULUX work with reliable transportation partners?
Yes, we work with established, reliable logistics partners so that your order is delivered safely and on time.
Does SECULUX also deliver outside Belgium and the Netherlands?
Yes, deliveries outside Belgium and the Netherlands are possible by arrangement. Please contact us.
Service:
Does SECULUX have a service department?
SECULUX does not carry out repairs or installations for private individuals.
We provide technical support and service exclusively to professional customers.
Are you a private customer? Please contact your installer.
Training courses:
How long does training take?
It depends on the content and your questions. On average, a training course takes half a day to a full day.
How do I apply for training?
Get in touch with our team and we will work with you to customize your training.
Schedule a training course
In what languages does SECULUX provide training?
Standard in Dutch, other languages available upon request.
Can I get customized training?
Yes, all our trainings are fully customized and tailored to your needs.
For whom are the SECULUX trainings intended?
Our trainings are exclusively for installers and companies.
The content will be tailored to your experience and needs.
Do I have to pay for SECULUX’s courses?
No, trainings are free for SECULUX customers.
Where do the trainings continue?
Usually in our showroom, where all products are on working display.
Upon request, we will also come to your location.
Showroom:
Where is the showroom located?
Our showroom is located at Meerkensstraat 69, 3650 Lanklaar (Belgium).
Ample parking is available.
Do I need an appointment to visit the showroom?
Yes, an appointment is necessary so we can give you the best possible advice.
What can I expect in the showroom?
A wide range of products, working demonstrations and personal advice from our experts.
Can I test products in the showroom?
Yes, many products are actively set up. Feel free to ask for a demonstration.
Can I have a quote prepared in the showroom?
Yes, our specialists will be happy to help you with a customized quote.
What are the opening hours of the showroom?
Monday to Thursday: 8:30 am – 12:00 pm and 12:30 pm – 5:00 pm
Friday: 8:30 am – 12:00 pm and 12:30 pm – 3:00 pm
(excluding closing days and collective leave periods).
Always make an appointment for personal counseling.
Vacancies:
What does SECULUX do about diversity and inclusion?
We encourage equal opportunity and an inclusive work culture where everyone feels welcome.
Technical questions:
EntraSYSTEM4:
What is the warranty period of ES4 products?
Entrya code keypads and the controller are covered by a five-year warranty against manufacturing defects. Normal wear and tear – such as, for example, discoloration caused by sunlight – is not covered by warranty. The warranty is in full accordance with the statutory provisions. Please contact your supplier (installer or wholesaler) for any warranty claims.
Is it possible to replace/repair only parts?
Our products are durable and repairable. A defective product must be returned in its entirety for repair. We do not ship individual parts. Note: returns can only be made through professional partners (installers or wholesalers).
What is the maximum number of users for Basic mode and Cloud mode?
If you choose Basic mode you can add up to 100 users, for Cloud mode it is up to 500 users (with Pro subscription).
What is the maximum pin length of a code?
The maximum pin length of a code is 8 digits.
If you are programming the controller for the first time, the first code added is your master code. The master code determines the length (4 – 8 digits) of all other codes.
The master code can be used both as an access code and to program additional codes and settings via the code keyboard.
How do I change or restore the factory settings of the controller?
Use the program button and hold it down for 18 seconds until after the green, the white light flashes according to the diagram above.
For more information, check the manual.
What is the difference between Basic mode and Cloud mode?
In Basic mode, you can program one controller with a connected code keyboard through that same code keyboard (or manage it through the app – with wifi). The controller does not require an internet connection. Basic mode is suitable for installations where there are only a few users and a maximum of two gates/doors. Adjusting codes is not often done, so management is optional rather than required. To manage via the app, you must be within wifi range of the controller.
In Cloud mode, you can install multiple controllers with and without a code keyboard. The controllers require an Internet connection. Cloud mode is suitable for installations where there are multiple users and multiple doors. Where there is a need for timetables, automatic switching user groups. Adjusting user rights is done regularly and easy management is an essential part of the installation.
How easy is the installation of EntraSYSTEM4?
Very simple! The 2-wire bus system requires minimal cabling.
The system runs on 12-24V AC/DC and can be connected via WiFi, LAN or LTE 4G.
Our documentation and training courses make installation feasible for any professional.
What is an ES4 controller?
De ES4-controller is het hart van elke opstelling.
Een slim stukje hardware – 100% ontwikkeld en geproduceerd in België – waarmee je kleine, eenvoudige installaties kan verwezenlijken (Basic-modus) of grotere complexere installaties (Cloud-modus).
Je kan controllers groeperen in één of meerdere installaties. Je kan mét of zónder codeklavier een toegang beheren en hebt de flexibiliteit om met éénzelfde controller elke toepassing tot 500 gebruikers veilig toegang te verlenen.
Het toestel functioneert zonder internet, maar ook via wifi, LTE-M / 4G en Ethernet (RJ45). Het kan dus ook makkelijk geïnstalleerd worden op locaties die mobiel zijn (bv. werfketens, evenementen).
Is the ES4 compatible with other Entrya products?
The EntraSYSYTEM4 product line is not compatible with other Entrya products.
How many doors can I manage maximum with Basic mode and Cloud mode?
If you choose Basic mode you can manage 2 doors per controller, for Cloud mode it is a total of 40 doors (with Pro subscription).
When is the ES4 controller ready to use?
- Connect the code keyboard to the ES4 controller. Connect the gray and white wires to the BUS connector on the controller. The polarity is not important.
- Connect a power supply to PWR connector of the controller. The polarity is not important.
- Connect – optionally – a power supply for heating the code keyboard to the orange and red wires of the code keyboard. The polarity is not important.
For more information, check the manual.
How many code keyboards can I connect to the ES4 controller?
The system uses a two-wire BUS for the code keypads. Two code keypads can be connected to one ES4 controller.
The status of the gate (open/closed) is not visible in the app and the portal.
To display the door/gate status, a potential-free contact from the door/gate is required that switches when the gate is open or closed.
- Connect this contact to an unused input of the ES4 controller IN 1 or IN 2.
- Open the portal and log in with a user who has Admin rights.
- Go to Controllers, Input Configuration of the output used to open the door/gate.
- Activate the input to which the door/gate contact is connected and set it to Door Status.
- Select the Contact Type: Normally open or closed. If this is incorrect, the door status will be displayed incorrectly.
- If necessary, set the Door Open timeout to receive a notification when the door/gate remains open for too long.
- A door icon will appear on the tile in the app and portal. This icon is orange when the door/gate is open.
- Go to users and activate the notifications that the user wants to receive.
Note: notifications are only sent to users with the role ‘Admin’.
Photocells:
R-4000 / R-4010:
Comunello:
Private individuals:
Can an individual access the SECULUX webshop?
Yes, our webshop is publicly visible.
Without a login, only the products and associated information can be viewed.
Prices and price lists are only visible and downloadable for logged-in customers.
Can individuals order from SECULUX?
No. SECULUX only supplies companies.
As a wholesaler, SECULUX targets installers, stores and project managers.
Private purchases are not possible.
Can an individual request a customer login?
No. Only installers, companies and outlets can request a customer login.
Individuals are referred to an authorized SECULUX customer in their area.
can an individual take training?
No, training at SECULUX is exclusively for professional customers who work with our products every day.
Does SECULUX organize open days for individuals?
No, our trainings and open days are for professional clients only.
Sustainability:
What does SECULUX do around carbon footprint?
We avoid unnecessary printing, turn off lights in empty rooms and plant trees around our building for natural cooling.
How does SECULUX manage energy consumption?
With an energy management plan: LED lighting, solar panels and process optimization.
What does SECULUX do with packaging?
We limit plastic and work as much as possible with recycled and biodegradable materials such as cardboard.
What does SECULUX do around mobility and transportation?
We encourage bicycling and electric driving and work with sustainable transportation partners.
Within the INITIUM Group, we bundle transport where possible.
What does SECULUX do about well-being at work?
We provide a safe and stimulating work environment with a focus on health, engagement and growth.
Examples: bicycle allowances, fresh fruit, team building and year-end gifts.
How does SECULUX handle waste management?
We have a strict waste and recycling policy in the warehouse and actively sort during lunch times.
We also use compost containers for food waste.
Does SECULUX have specific sustainable products or services?
Yes, for example, our ULTIMUS product line: energy-efficient, durable and long-lasting.
We are also focusing on repair rather than replacement and working with manufacturers to see how parts can be reused.
What are the norms and values around sustainability within SECULUX?
Transparency, respect for people and the environment, and ethical entrepreneurship.
We work according to the five Ps: People, Planet, Prosperity, Peace and Partnership.
Within SECULUX, who takes the sustainability initiatives?
Sustainability is a shared responsibility of management and employees.
Within the INITIUM Group, we are expanding these efforts and sharing knowledge.
How does SECULUX communicate sustainability to employees?
Through posters, blog posts, training sessions and events such as the annual Seculux drink.
Is there a special team dedicated to sustainability?
Yes, there is a sustainability committee with employees from different departments and companies of the INITIUM Group.
This committee develops, implements and monitors our sustainability strategy.
How does SECULUX specifically address sustainability?
Our approach revolves around zero waste, repair before replacement and energy efficiency.
Examples: parts reuse and repair, packaging reduction, solar panels (2022), energy-efficient processes and digital catalogs instead of print.
What sustainability actions is SECULUX taking?
We focus on energy-efficient and sustainable products.
We work with manufacturers around eco-friendly processes, reusable materials and smart packaging.
Thus, we strive to ensure the longevity of our products and minimal environmental impact.
Who is the main target audience of your sustainability policy?
Our primary target audience is installers, partners and suppliers in the access automation industry.
In addition, we focus on employees and the local community. Sustainable business is something we do together.
How does SECULUX ensure compliance with sustainability goals?
We work with a strict monitoring and reporting system.
Results we share with stakeholders annually and use for continuous improvement.
What is the social role of SECULUX?
Through the Cebeo Cares program, we support local initiatives and community projects.
What does SECULUX do about diversity and inclusion?
We encourage equal opportunity and an inclusive work culture where everyone feels welcome.